Return & Refund Policy

At Moomal Libas, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing your order.

Return Eligibility

We accept returns only if:

• The item received is damaged, defective, or incorrect.
• The return request is submitted within 7 days of receiving your order.
• The product is unused, unwashed, and in its original condition with all tags and packaging intact.

Non-Returnable Items

Returns or exchanges will not be accepted for:

• Products that have been worn, washed, or altered.
• Items returned without original tags or packaging.
• Sale, clearance, or promotional items, unless they are damaged or incorrect.

Return Process

To request a return, please contact our customer support within 7 days of delivery and provide:

• Your order number
• Clear photos of the product (if damaged, defective, or incorrect)
• A brief description of the issue

Our team will review your request and guide you through the return process.

Refund Policy

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed using the original payment method whenever possible.
• If the original payment method does not support refunds, an alternative solution such as a bank transfer or store credit may be offered.
• Refunds are typically processed within 7–10 business days after approval.

Exchange Policy

If you receive a damaged, defective, or incorrect item, we will gladly exchange it for the correct product, subject to stock availability.

Shipping Costs

• If the return is due to our mistake (wrong, damaged, or defective item), Moomal Libas will cover the return shipping costs.
• If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our customer support team. We are always happy to assist you.